How do I place my order?
To place an order with us you can register for the site and create an account here. Alternatively, you can add products to the cart and then create an account at the checkout. You will need to be authorised by your company to set up an account and place orders.
What happens once I have placed my order?
Once you have placed your order you will receive an email confirmation. Please check this email carefully and notify us immediately if you need to change anything as we cannot be held responsible for any errors.
How do I pay?
An invoice will be issued monthly and sent to your finance department or whoever you specified when you set up your account. You will be required to pay this invoice within 28 days. If you are paying by credit or debit card or cash you will need to call at the shop and make your payment at the till. If you pay by bank transfer, our bank details will be on your invoice. Alternatively, you will also be able to download a pdf invoice of each individual order within your ‘My account’ page. All prices shown on the site are excluding VAT.
What if I wish to cancel my order?
We require 24 hours notice to cancel your order otherwise you may be charged in full. We will always endeavour to keep any cancellation costs to a minimum, however were we have had to order specific food or have prepared food that cannot be re used you will need to make a charge to cover our costs.
What if I need to make changes to the delivery times on the day of the event?
Please telephone the shop as soon as you discover any changes to delivery times. If you need to bring the event forward we will do our best to accommodate you but please bare in mind our food is freshly prepared on the premises and we may have other clients we are delivering to that day.
Can you deliver outside of Vintners Place?
At the moment we only offer a hospitality service within Vintners Place. We cannot delivery to premises outside of the building.
How much notice do you need for catering requests?
We usually need 24 hours notice so we can ensure we can place any orders from our suppliers to meet your requirements. Please ensure you place your order by 4pm to guarantee next day delivery. We will always do our best to help you in the event of a late request, however we may have to substitute items if your request is made on the day of your meeting.